PRIVACY
We collect personal information only for the purposes of administering book clubs and reward programs, providing goods and services, processing online sales and direct mailouts/eNews.
Your personal information is never disclosed to third parties except where necessary for these purposes. All administration involving customer information is done in-house by employees of Fullers Bookshop Pty Ltd (ABN 87 009 478 835).
Online payments are processed securely by PayPal or by eWay. Fullers Bookshop Pty Ltd does not store your credit card details, nor do we have access to them.
We will never sell your personal information.
You may request to be removed from our mailing list at any time.
You may at any time request to see and/or update the information we hold on you. You can do this in person, by phone or email to accounts@fullersbookshop.com.au.
DELIVERIES
Orders will be processed on the same or next business day. Orders are dispatched Monday to Friday via courier, Sendle or Australia Post.
Orders should arrive between 2-14 business days to most major locations in Australia and overseas.
In most cases, parcels can be tracked by Fullers so please contact us if you are concerned your purchase has been delayed.
If booking tickets to an event online you will receive an email confirmation of your booking. You will not receive a physical ticket as a list of registered attendees will be held at the door. It is advisable however to bring proof of purchase with you by either printing the confirmation email or showing it on your phone/tablet to a staff member if requested.
REFUNDS/RETURNS
Fullers Bookshop Pty Ltd (ABN 87 009 478 835) complies with Australian Consumer Law. In the event of a major fault or defect a full refund will be provided.
Tickets to events are non-refundable. Very occasionally there may be a change to time, date or location of an event. If you are unable to attend because of this change you may request a refund of the ticket price or transfer your ticket purchase to another event. In the unlikely event an event is cancelled you will be entitled to a full refund of the ticket price.
Gift vouchers are valid for 3 years from date of purchase and are not refundable.
Change of mind: if you change your mind about a purchase you may exchange for another item(s) within 30 days of the date of purchase. The original shipping charge cannot be refunded for change of mind returns, nor can its value be transferred to the new item. You will be responsible for any costs involved in returning the item(s) to us and in sending the new items to you. Goods must be received by us in saleable condition for an exchange/refund to be possible. If the new item(s) cost more than the original purchase you will be required to pay the difference. If they cost less we can either refund you the difference or issue a gift voucher for this value, at our discretion. Please note refunds can only be processed to the credit/debit card used for the original purchase.
If your item arrives damaged we can arrange for a replacement. Please contact the shop in the first instance on (03) 6234 3800 or by email to sales@fullersbookshop.com.au.
If the item you received is not what you ordered, or if you have any other concerns about your order, please contact the shop on (03) 6234 3800 or by email to sales@fullersbookshop.com.au.
PRODUCT DESCRIPTIONS
While we do our best to ensure that product descriptions displayed on our website are correct, we do not accept any liability for errors that may appear (such as incorrect blurbs, jacket images, etc.). If you have purchased a product from us on the basis of incorrect information displayed on our website, please let us know and we will be happy to arrange for a return and refund.
We reserve the right to update our policies at any time.
Last updated 25/01/21